Return and Refund Policy

At Falcon Automobiles, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy outlined below:

1. Returns:

a. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within [7] days of the purchase date.

b. Return Process: To initiate a return, please contact our customer service team at [admin@falconautomobiles.com]. Provide your order number and reason for the return. Our team will guide you through the return process and provide you with a return authorization if your request is approved then return will be initiated in 45 days.

c. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return package.

2. Refunds:

a. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [45] business days.

b. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

3. Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

4. Exceptions:

a. Custom Orders: Customized or personalized items are not eligible for return or refund unless they are defective or damaged upon receipt.

b. Final Sale Items: Items marked as “final sale” or “clearance” are not eligible for return or refund unless they are defective or damaged upon receipt.

5. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [admin@falconautomobiles.com]. Our customer service team is here to assist you and ensure your satisfaction.